I ordered 16 - 2X2 panel LED lights for the suspended ceiling at church. As we were pulling them out, one box had a crease mark on the front. A warning light went off in my brain. When Marleen opened it, all 4 of panels were damaged. I was able to use one, which sustained minor damage to one corner. But the other 3 were too smashed to be used. I contacted LightUp and Kim was gooder than gold. Because it was a discontinued item, she issued a refund immediately along with apologies. Although it wasn’t really her fault, as the company representative, she took full responsibility. A very refreshing position in today’s business world. Hey people make mistakes, but what you do when you make a mistake, well, that reveals character. Own it and make it right. LightUp has my business. 5 stars, Miss Kim! Proverbs 22:29, “Seest thou a man diligent in his business? he shall stand before kings; he shall not stand before mean men.”
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