Yesterday, I bought a jar of Bonne Maman Concord grape jam at Publix to see how it compared to my Smucker’s grape jam. But when I opened it, it had mold all over the top. Yuck! Evidently, it had not sealed properly when it was made. I had already thrown the receipt away but decided to attempt to take it back for an exchange anyway. The clerk at Publix Customer service was apologetic and told me to go get another jar. But when I went back to the Bonne Maman section, they were sold out of the Concord grape jam. So, I selected my other favorite: the Cherry preserves. I had my story ready for the clerk, but he waved me off saying, “No problem. No charge. Sorry for the inconvenience.” And I was out the door. Now that was customer service! Hey, everyone makes a mistake now and then. The question is: how do you remedy the mistake? Do you deny it? Do you shift the blame (to the jelly company)? Do you look for a loophole (no receipt)? Or do you own it and do what is right? Proverbs 22:29, “Seest thou a man diligent in his business? he shall stand before kings; he shall not stand before mean men.” I will go back to Publix. Yes, I will!
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